Return eligibility and processing depend on where your order was placed.
All orders fulfilled through Amazon are handled according to Amazon’s policies. Please check your Amazon account for full instructions and timelines. This includes returns, refunds, and exchanges. We cannot assist or expedite Amazon Returns.
Painted Cardboard Studios offers a 30-day return policy. You have 30 days from the date you receive your order to request a return.
To be eligible for a return, items must:
Items that do not meet these conditions may not be eligible for a refund.
To request a return, please contact us through the Contact Form. If your return is approved, you will be responsible for return shipping costs. We recommend using a trackable shipping method.
Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be issued to your original payment method. Please allow additional time for your bank or credit card provider to process the refund.
Promotional, discounted, and clearance items are final sale and not eligible for return.
If your order arrives damaged or defective, please contact us within 7 days of delivery with photos so we can assist you.